Academic documents FAQ

Academic documents (general) FAQs

How will the University rebrand affect my academic documents?

The University of Western Sydney officially rebranded as Western Sydney University on 30 August 2015. All degrees and other awards validly conferred by and under the previous name of 'The University of Western Sydney' continue to remain validly conferred and recognised as such. If you order a new academic document it will be branded as Western Sydney University, regardless of when you graduated

What's the difference between an Australian Higher Education Statement (AHEGS) and a testamur?

A testamur is your official degree certificate. It includes the following:

Graduates name
Award title (name of the degree)
Date on which the award was conferred

An AHEGS is a larger document which includes the:

Graduates name and student ID number
Award title (name of the degree)
Date on which the award was conferred
Any applicable key programs, specialisations, majors or sub-majors
All units undertaken within the award
Advanced Standing (if applicable)
Course Grade Point Average (GPA)
Honours award level and special awards (if applicable)
Information about the graduate's higher education qualification, the institution where the qualification was obtained and the Australian higher education system

What's the difference between an AHEGS and academic transcript/record?

An academic transcript/record can be issued at any time throughout your studies and will list all units you have studied (at the time the order is placed) for all courses you have studied in at the University. An AHEGS can only be issued once you have graduated. An AHEGS lists only the units you have studied in the course you've graduated from. It also provides additional information about your qualification, the institution where this qualification was completed and the Australian higher education system.

I am a Master of Teaching student and want to move to my provisional teaching

You will need to order the Course Completion Letter NESA and an etranscript (only once your course completion letters have been finalised) through the online ordering system: The Course Completion Letter NESA contains:

1x Hardcopy Course Completion Letter mailed within Australia
- 1x Hardcopy NESA Course Completion Letter mailed within Australia Important: NESA have recently changed their requirements for Master of Teaching students seeking provisional teaching accreditation. This bundle provides the NESA course completion letter containing additional information required by NESA, such as your study session dates and study load each session, as well as the month you are expected to graduate in. This bundle also includes the regular course completion letter. Both letters will be mailed to the Australian postal address provided in your order. You will also need to order a DEC e-transcript which will put your order on hold and released once the course completion letter is processed. Bachelor of Arts (Pathway to Teaching) Students: If you have not completed the Master of Teaching, you are not eligible for this product. For provisional teaching accreditation NESA require your conferral date which is only provided once you have officially graduated from the Bachelor of Arts (Pathway to Teaching). We apologise that we are unable to provide confirmation of your graduation until you officially graduate: If you have any questions, please email transcripts@westernsydney.edu.au.

I need to let AHPRA or the Psychology Board know that I've completed my course. How do I do that? (Psychology students)

AHPRA

You will need to apply for a hard copy academic transcript to be sent directly to AHPRA.

To have this document sent directly to the Australian Health Practitioner Regulation Agency (AHPRA), you need to select the 'Transcript – mailed directly to AHPRA' product when ordering online.

You will need to check what AHPRA need you to provide to them for further education, employment, institutional requirements or immigration purposes.

Psychology Board

You need to apply for a course completion letter and Academic Transcript. Students can send these two documents to the Psychology Board themselves or request that they be sent directly to the Psychology Board through the online ordering system (entering the Psychology Board mailing address)..

Do I need a course completion letter for Nursing registration with AHPRA? (Nursing students)

You don't need a course completion letter for professional registration with AHPRA. Please contact the School of Nursing at nursingcourses@westernsydney.edu.au for more information.

How do I get my academic transcript/record to UAC or QTAC?

If you are applying for admission to a university through an Australian tertiary admissions centre (e.g. UAC or QTAC), you may not need an official transcript. Please contact the relevant admission centre to find out what you need to supply.

How do I send an eTranscript to the Law Board

To send your documents to the Law Board, you will need to place an order for an eTranscript and in the "Recipient Name" section please enter your Name and LPAB Reference Number so that LPAB is able to identify your application and use the email address lpab@justice.nsw.gov.au,.

According to the ordering system, my documents have been delivered but I haven't received them. What does that mean?

The 'delivered' status for parcels in our ordering system means that the documents have left the University. Your documents are on route to the address you entered. Delivery details and timeframes for each document type are available on the Academic documents webpage.

Where can I find out more details about ordering academic documents?

Details about each academic document and instructions for ordering them online are available on the Academic documents webpage.

I don't have/don't want to use my credit or Visa/Mastercard debit card to order documents. How can I pay?

Unfortunately, the system only accepts credit or Visa/Mastercard debit payment. The best option is to use a prepaid Visa or Mastercard gift card. You can buy one from banks and many retail outlets including Australia Post and 7-Eleven.

The clock in the system seems to be wrong – why is that?

The system, Parchment, is based in the United States of America. So the clock shows the local time of the main Parchment offices (which are in Phoenix Arizona). The exact time difference changes during the year, depending on daylight savings. When Parchment shows the time as Pacific Standard Time (PST), it is 17 hours behind Sydney (Eastern Standard Time). When Parchment shows Mountain Standard Time (MST), it is 16 hours behind Sydney (Eastern Daylight Savings time).

Why is the default country set to 'United States'?

The default country shows as 'United States' because that's where the system is based.

Where can I find more detailed FAQs and help using the system?

You can access detailed FAQs and help within the system via the 'Support' tab when you're logged in.