Counselling Service

To keep us all safe, Student Wellbeing Services (Counselling, Disability and Welfare) are offering students the next available online appointment. If you require a face-to-face appointment, please discuss this with Wellbeing staff at the time of booking.

Who are we?

The Western Sydney University Counselling Service is a team of qualified social workers and psychologists who are trained to work with diverse student populations on any issues of concern. If you're facing any barriers that may affect your study or want to optimise your study then the Counselling Service, Welfare Service or Disability Service may be able to help.

Students are encouraged to access free, short term, confidential counselling services as early as possible before their studies are affected.  Zoom or phone appointments can be made by telephoning 1300 668 370 (option 5). Our office hours are Monday to Friday 9.00am - 4:30pm. Alternatively, you might like to access eCounselling services.

Western Sydney University is committed to creating an inclusive, safe, and respectful place of study and work. If you have experienced sexual harassment or sexual assault, we are here to support you. You are not alone, and help is always available. Please contact us if you need any support regarding sexual offences or if you need assistance completing a report in the Sexual Offences Reporting Portal.

If you have an urgent matter please contact the central booking line on 1300 668 370 (option 5).

Staff are invited to use the Employee Assistance Program (EAP).

Covid Stress

Here at the Counselling Service, we recognise the impact that the pandemic is having on our mental health and wellbeing. Living with covid can be an overwhelming and exhausting experience - but there are some things that can help to manage these changes. We've put together some resources you might find helpful:

Mental health and Wellbeing is everyone's business and we are all likely to be impacted at some time in our lives by mental health changes, either personally or in someone we know. For more information visit the Mental health and wellbeing website or visit one of these helpful pages:

Talk Campus

TalkCampus is a free app that you can download onto your device to talk anonymously to other students from universities and colleges around the world. Access free mental health support, 24 hours a day, seven days a week.

TalkCampus is a safe student network that’s all about support. This means you can talk to your peers about exam stress, anxiety, depression and a range of other matters. The app is available in 25 languages including English, Mandarin, Cantonese, Hindi, Urdu and Bengali.

The TalkCampus app is available for free to all Western students. You can download the app from Google Play or the App Store. To sign up, please use your Western student email address to unlock the app free of charge. For more information, visit the TalkCampus webpage.

Related links

Contact us

Our office hours are Monday to Friday 9.00am - 4:30pm.
1300 668 370 (option 5)

Office locations

Bankstown - Building 11

Campbelltown - Building 16

Hawkesbury - Building K4 (Monday - Thursday)

Liverpool - 100 Macquarie Street, Ground Floor

Nirimba - Building U8

Olympic Park - 8 Australia Ave, Level 4

Parramatta - Building EB.3.04

Parramatta City - Building 1, One Parramatta Square, Level 1

Penrith (Kingswood) - Building P, Level 1, Room 04

24/7 Crisis support Contacts

For immediate crisis intervention when life may be in danger, call Emergency Services on 000 or go to your local hospital emergency department.

For further emergency and 24-hour services visit our resources list .