Expert Help

During Spring 2020, our Study Smart and MESH services are available via Zoom only. You can ask for assignment feedback and writing advice, check your referencing and citation knowledge, or get help with maths and stats.

Check below for details of how to access each service.

Ask an expert about:


Assignments and academic writing

Meet with a Study Smart Officer via Zoom

Book an appointment (opens in a new window). SSAF Funded logo

  • Get writing feedback on your assignment draft.
  • Learn tips to analyse and interpret assignment questions.
  • Get advice on assignment planning & structure.
  • Learn techniques for developing a convincing academic argument.
  • Develop your academic reading and writing skills.
  • Find exam and preparation tips.

Access free help anytime with Study Smart Online

Get feedback on your assignment draft or ask a study question anytime. The Study Smart Online service is delivered by Studiosity. Log in directly from your vUWS dashboard (opens in new window).

You can use Study Smart Online 10 times per session.SSAF Funded logo

Get help online two ways:

  1. Writing Feedback
    “Here’s my file, I’ll come back later.”

    Upload your written assignment draft anytime to receive comments and suggestions for how you can improve your own work, usually within 24 hours.

  2. Connect Live Interactive Classroom
    “I have a question and need help right now.”

    Log in to access one-to-one, personalised help in real time with chat, collaborative whiteboard and file sharing. Friendly subject specialists are available online 24 hours a day, 7 days a week to help you with tricky study questions in maths, stats, English and more.

How to log in to Study Smart Online:

  1. Log in to vUWS (opens in new window) using your normal WesternAccount details (your student ID number and password).
  2. Click on the Study Smart Online link in the left hand menu on any unit vUWS site.
  3. Follow the prompts to access the service.

Searching, referencing & citation skills

Meet with a Study Smart Librarian via Zoom.

View Study Smart Librarian hours here (opens in new window).

  • Learn the correct way to reference and cite your sources.
  • Learn advanced searching tips to find the best information for your assignments.
  • Go beyond Google and get the edge.
  • Learn tips to evaluate, store and manage information efficiently for study.

Maths and stats

Meet with a MESH Advisor via Zoom

Maths and stats help is provided by the Mathematics Education Support Hub (MESH) and is available during semester.

View MESH Advisor hours here (opens in new window).

  • Get maths, stats and numeracy support.
  • Revise or ‘brush-up’ on your basic maths skills.
  • Understand and use the mathematics needed for your assignments and studies.
  • Develop your statistical skills.

Developing academic skills

How do academic skills help me?

Academic skills are the foundation of studying successfully. They are learnable skills that can help you to study, write, plan your work, and stress less.

If you are having difficulty reading complex academic writing, organising and writing assignments, or studying for exams, it doesn’t mean you are a ‘bad student’. It means that learning academic skills can help you to improve.

What is the Academic Skills Development Program?

While you may have used Study Smart Online or met with a Study Smart Officer, these services focus on a specific assignment you are doing at the time.

In the Academic Skills Development Program, a Study Smart Advisor will work with you in more depth, to help you develop your foundation academic skills so you can do better in all your assignments.

You cannot book into the program yourself, but you can be referred by a staff member or a Study Smart Officer. With each referral, you can have up to 3 one-hour sessions with an Advisor to work on your academic skills.

What do Advisors do?

A Study Smart Advisor will work with you to develop your skills. The sessions won’t be focused on a specific assignment. Instead, the Advisor will help you to develop foundation skills you need to achieve your best at Western. These could be reading, writing, study or other skills.

For example:

  • Do you find yourself always rushing at the last minute? An Advisor can help develop your planning and time management skills.
  • Does uni seem very different from school or work? An Advisor can help with the transition and explain WSU’s requirements.
  • Do you struggle to understand what assignments are asking for or what you are being marked on? An Advisor can help you to build skills to understand assignment questions or rubrics.
  • Are you having trouble making sense of academic readings? An Advisor can help you learn strategies for reading and understanding complicated texts.
  • Are you unsure what Academic Integrity is about? An Advisor can help you understand the Australian academic context and improve your understanding of academic integrity and misconduct.

In the sessions, you and the Advisor will work together to identify and develop the academic skills that will make the biggest difference to your study success at the time.

How can I see an Advisor?

If you believe that you would benefit from the Academic Skills Development Program, you can ask to be referred. Speak with a Study Smart Officer during a 30-minute session, or ask your lecturer, disability support officer, or other staff member. They can access the referral form through the Information for Academic Staff page.

Study Smart Advisors are available from week 4 until Stuvac. If you are referred, you will receive an email (to your student email) to organise a time for your first session. Think about which of the times below would suit you best. You will meet your Advisor via Zoom.

Western Services

As a Western student there are plenty of study services available to help you on your learning journey.


Study Smart Officers via Zoom

Book an appointment (opens in a new window). SSAF Funded logo

  • Get writing feedback on your assignment draft.
  • Learn tips to analyse and interpret assignment questions.
  • Get advice on assignment planning & structure.
  • Learn techniques for developing a convincing academic argument.
  • Develop your academic reading and writing skills.
  • Find exam and preparation tips.

Study Smart Online

Get feedback on your assignment draft or ask a study question anytime. The Study Smart Online service is delivered by Studiosity. Log in directly from your vUWS dashboard (opens in a new window).

You can use Study Smart Online 10 times per session.SSAF Funded logo

Get help online two ways:

  1. Writing Feedback
    “Here’s my file, I’ll come back later.”

    Upload your written assignment draft anytime to receive comments and suggestions for how you can improve your own work, usually within 24 hours.

  2. Connect Live Interactive Classroom
    “I have a question and need help right now.”

    Log in to access one-to-one, personalised help in real time with chat, collaborative whiteboard and file sharing. Friendly subject specialists are available online 24 hours a day, 7 days a week to help you with tricky study questions in maths, stats, English and more.

How to log in to Study Smart Online:

  1. Log in to vUWS (opens in a new window) using your normal WesternAccount details (your student ID number and password).
  2. Click on the Study Smart Online link in the left hand menu on any unit vUWS site.
  3. Follow the prompts to access the service.

Academic literacy workshops

Academic literacy and grammar workshops can help you develop essential academic writing, essay writing and referencing skills. The workshops are run pre-session and during the intra-session breaks. Due to COVID-19, the workshops are being run online until further notice.

The workshops are good for new and returning students wanting to update or refresh their skills. Workshops may be especially helpful if you’ve had a break from study, want to check the expectations of academic study, or if you haven’t studied in Australia before.

For more information, visit: westernsydney.edu.au/academicliteracy (opens in a new window)

PASS - Peer Assisted Study Sessions

Peer Assisted Study Sessions (PASS) are collaborative and informal study sessions. Sessions are run by your peers, senior students who have successfully completed the unit and can help you exceed your study expectations. Sessions are free, weekly and no registration is required. Just check the website timetable and turn up! Due to COVID-19, PASS is now offered online only.

For more information, visit: westernsydney.edu.au/pass (opens in a new window)

Study Lounge @ The College

The Study Lounge offers free support to all College students in all courses for academic skills development in maths, stats, and numeracy. Build your skills and knowledge in a friendly environment with experienced Study Lounge Advisors. Due to COVID-19, Study Lounge is now offered online only.

For more information visit: Study Lounge @ The College (opens in a new window)