Information Technology and Digital Services

During COVID-19

At Western Sydney, we believe the partnership between people and technology is key to enable education and research to continue throughout the COVID-19 crisis. In these unprecedented times, we are particularly conscious of individual needs. As such, we are going to vast lengths to ensure the continuity of our services and programs using technology as an enabler.

We understand this is a time of uncertainty and anxiety, and we need to be prepared to support you to work in a different way for some time to come.

Our ITDS staff have been reassigned to work in critical support areas. We are investing in bolstering our capability to support the majority of university functions to move off-site should this become necessary in future. In this unprecedented time, we are stepping up our support services to ensure university life can continue in some form. As we rise to meet the challenge set by COVID-19, ITDS will continue to continue to keep you updated as regularly as possible.

ITDS CIDO, Kerry Holling

ITDS  Services and Support

Information Technology and Digital Services (ITDS) operates across all campuses. We provide IT services to students and staff and work hard to ensure that our systems provide the services you need.

We provide the underpinning communications infrastructure (networks, telephones and wireless) connecting users to each other, to University academic and business systems, and to the Internet. We manage the University's data centres, provide the common computing laboratories used by students on each campus and support staff and students using these facilities. We also provide and manage the audio-visual systems used for teaching and collaboration.

You can log issues, request services, chat with the IT Service Desk, browse our knowledge base, and much more at our MyIT Portal, a one-stop shop for all your IT service and support needs.

While you're here, be sure to look at our key related documents - Future Now is our 2018 - 2020 strategy and will guide ITDS' activities in coming years, our IT Service Charter sets out what you can expect from ITDS (and what we expect from our service partners), and our Service Quality Scorecard, which reflects performance information drawn from our record-keeping system, as well as service satisfaction ratings drawn from your responses to an annual, independently conducted, sector-wide survey of staff and students.