Excellence in Professional Service

Winner - Individual

Michael Macken, IT Relationship Manager, Information Technology and Digital Services

This nomination is an example of how a small, agile, strategically targeted project can have a huge impact. In August 2016 Michael initiated a new, unfunded project to address the gap in outbound calling capability. Marketing needed a highly efficient outbound calling solution that could be stood up in two months and deliver the high volume of calls their new strategy required. The system was delivered in time for the first high volume campaign in December. The campaigns continued until census date in 2017 after which a detailed analysis of the effectiveness of the outbound calling campaign showed that enrolments were boosted by 13% against baseline – just from the outbound calling. This translates to approximately $80M in revenue over the life of the students, delivering a 1600% return on the original $50K investment.

Winner - Team

International Admissions

• All staff are from within the Office of the Pro Vice-Chancellor (International)
• Monica Turvey, Associate Director, International Admissions
• Swati Sharma, Manager, International Admissions
• Doris Fong, Admissions Assessor
• Indrika Totahewa, Internaional Admissions Officer
• Matthew Anderson, International Admissions Officer
• Dilkie Kularatne, International Admissions Officer
• Linh Luong, International Admissions Assessor
• Tiffany Yip, International Admissions Assessor
• Shibani Jagdev, International Admissions Officer
• Tommy Tang, International Admissions Assessor
• Jeevitha Prabhakaran, International Admissions Officer
• Kristen Schirato, International Administrative Officer
• Beverley Schlyder, International Admissions Officer
• Heidi Zhang, International Admissions Officer

International Admissions has been transformed into a high performing team with significantly increased productivity and service delivery which has contributed to the University exceeding the international enrolment and revenue targets for 2017. This outstanding achievement was made possible with the online international admissions system, StudyLink Connect, implemented in late November 2016. The International Admissions team made a crucial contribution to the successful development, testing and implementation of the StudyLink system and embraced many changes to work practices to maximise efficiencies, increase application turnaround times and conversion rates and deliver a high standard of customer service to all clients.

Highly Commended - Individual

Sonya Cachia, Manager, Procurement, Asset and Equipment, Division of Finance and Resources

Kim Nemetz, Project Officer, Office of Human Resources

Highly Commended - Team

Workforce and Program ResourceTeam

• All staff are from the School of Nursing and Midwifery
• Robyn Moroney, Senior Lecturer, Director of Casual Workforce and Program Resource Allocation
• Miranda Daly, Lecturer, Deputy Director of Casual Workforce
• Karen Mannix, Workforce and REsources Support Officer
• Rachel Gregory-Wilson, Associate Lecturer
• Maria Pagnan, School Administrative Officer (Workforce and Resource Support)
• Fiona McDermid, Associate Lecturer
• Dr Leanne Cowin, Senior Lecturer
• Jane Medved-Fisher, Associate Lecturer
• Kylie Docker, Executive/Project Officer
• Dr Lauretta Luck, Academic Course Advisor, Master of Nursing

Nominated - Individuals

• Jenni Dewberry, Student Support Officer, School of Education
• Deborah Glover, Year 2 Curriculum Support Officer, School of Medicine
• Jennie Hall, Course Data Management Officer, Engineering, Computing, Mathematics and Nursing, The Student Experience Office
• Rowena Saheb, Mental Health and Wellbeing Promotions Coordinator, Student Participation and Success

Nominated - Teams

• Complaints Resolution Unit
  • Linda Watson, Manager, Complaints Resolution and Privacy Officer, Complaints Resolution Unit, Office of the University Secretary and General Counsel
  • Edith Taylor, Senior Complaints Case Manager, Office of the University Secretary and General Counsel
  • Kerry Cameron-Pratt, Senior Complaints Case Manager, Office of the University Secretary and General Counsel
  • Evelyn Richardson, Administrative Coordinator, Complaints Resolution, Office of the University Secretary and General Counsel
  • Mishael Coleman, Administrative Coordinator, Office of the University Secretary and General Counsel
• Digital Marketing Platform (DMP) Project Team
  • Danielle Elmasri, Project Support SME, Information Technology and Digital Services
  • Linda Runnalls, Senior Project Manager, Information Technology and Digital Services
  • Daniel Waters, Web Team Leader, Office of Marketing and Communication
  • Nesan Pillay, Digital Producer, Office of Marketing and Communication
  • David Florey, Senior Solutions Architect, Information Technology and Digital Services
    
    
    The significant and dedicated contributions of Damien Bellew, Western Sydney University Contractor and Teresa Leopold, former employee of Western Sydney University are acknowledged.
• Digital Security and Risk
  • Kym Morris, Associate Director, Digital Security and Risk, Information Technology and Digital Services
  • Jamie McMahon, Digital Security and Risk Specialist, Information Technology and Digital Services
  • Timothy Purdy, Senior Security and Risk Analyst, Information Technology and Digital Services
  • Matthew Guilfoyle, Security and Risk Analyst, Information Technology and Digital Services
  • Jared Miller-Crispe, Senior Security and Risk Analyst, Information Technology and Digital Services
  • Robert Pizzin, Digital Security and Risk Analyst, Information Technology and Digital Services
  • Anita King, IT Assurance Specialist, Information Technology and Digital Services
  • Arati Chalise, IT Assurance Analyst, Information Technology and Digital Services
  • Alex Wylie Atmore, IT Assurance Analyst, Information Technology and Digital Services
• IT Finance and Procurement
  • Sonya Cachia, Manager, Procurement, Asset and Equipment, Division of Finance and Resources
  • Kevin Maguire, Procurement, Asset and Equipment Officer, Division of Finance and Resources
  • Ansar Ali, Procurement, Asset and Equipment Officer, Division of Finance and Resources
  • Simone Taylor, Procurement, Asset and Equipment Officer, Division of Finance and Resources
  • Tarren Leon, Student Administration Operations Officer, Research Engagement, Development and Innovation (REDI)
  • Jill Reed, Procurement, Asset and Equipment Officer, Division of Finance and Resources
  • Jenny Rouse, Procurement, Asset and Equipment Officer, Division of Finance and Resources
• Western Sydney University Media Unit
  • Amanda Whibley, Manager, Media and Public Relations
  • Danielle Roddick, Senior Media Officer, Office of Marketing and Communication
  • Jessica Cortis, Media Officer, Office of Marketing and Communication
  • Emma Sandham, Senior Media Officer, Office of Marketing and Communication
  • Kathryn Bannon, Media Officer, Office of Marketing and Communication
    
    
    The significant and dedicated contributions of Mark Smith, former employee of Western Sydney University are acknowledged.