Mail drop-offs and pick-ups
All the University's incoming and outgoing mail is sorted by the Logistics team in Building R on Kingswood campus before being delivered to the drop-off/pick-up points on each campus. Mail bags are exchanged at each office's drop off/pick up point.
Labelling items for successful delivery
It's essential to include sufficient information to enable Logistics staff to deliver mail and other correspondence in an efficient and timely manner.
Required information | Example |
---|---|
Staff address | Joan Bloggs School of Finance Room R.1.96 Building R1 Hawkesbury Campus |
Resident student address | Sam Studious Western Sydney University Village Campbelltown Campus Locked Bag 1797 Penrith NSW 2751 Australia |
Bulk Mail-outs
To post large mail-outs (i.e. 500 letters or more):
- email logistics@westernsydney.edu.au and request a mail tub
- create groups of envelopes of the same size into bundles (i.e. of 25 envelopes) secured with a rubber band and separating into internal mail, domestic mail, and international mail.
- place the bundles into the mail tub and leave the tub at the mail collection point for your building with your building's Logistics mail bag. If there are multiple mail tubs to be collected, complete this form to request pickup.
All outgoing external mail is recorded in a database and charged against the relevant cost centres before being picked up from the Logistics building by Australia Post (opens in a new window).
Express Post
To express post an item, purchase an express post envelope/bag from Australia Post and place your item in:
- an express post gold posting box at an Australia Post outlet, or
- your building's Logistics mail bag - noting the express post item will only be posted that same day it's collected via the Logistics mail bag - see which day, which campus? or download this handy chart ( PDF, 82.33 KB) (opens in a new window)
External Articles
If not sufficiently addressed, incoming mail may be delayed or returned to sender.
In an effort to find the recipient of an insufficiently addressed item, Logistics staff will:
- Refer to the Staff Directory
- Check with staff at Student Residential areas in an attempt to find the recipient.
If the recipient can't be located, the article will be returned to sender.
It's important for all staff to keep their directory listings updated and current, and to notify Logistics if a building is being vacated and/or a business unit is moving to another location.
All outgoing external mail is recorded in a database and charged against the relevant cost centres before being picked up from the Logistics building by Australia Post (opens in a new window).
Personal mail cannot be posted and charged to the University even if the cost of postage is reimbursed to the University. University envelopes are not to be used for sending personal mail.
Staff are requested to refrain from using the University's address for receiving private mail.
International Post
Australia Post have changed its Policy and Procedures in relation to International Parcels and International Express Letters.
WSU Logistics unit can no longer provide the service (chargeback) internally for International Parcels and International Express Letters. All items of this nature must now be lodged via Australia Post online system such as MyPost Business or ParcelSend or alternately over the counter at a Post Office to ensure the required customs information is captured and sent electronically to the destination customs authority. Please note that this is a Policy and Procedural change directive from Australia Post which the Logistics unit have no control over.
Parcels
When posting parcels, boxes and other large items that won’t fit inside your building's Logistics mail bag, contact logistics@westernsydney.edu.au or complete this form.
Please ensure all staples are covered by tape.
Registered Mail
To send mail via registered post, purchase a registered post small pre-paid envelope or registered post prepaid label from Australia Post, and place the registered mail in your building's Logistics mail bag.
Reply Paid Envelopes
Standard University envelopes cannot be used as reply paid envelopes—they can only be used for mail sent via the Logistics team. If you need to include reply-paid envelopes in your mail-outs (i.e. to have surveys posted back to you), you will need to order the reply-paid envelopes via the Print Services Unit.
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