Wellbeing Resources


Managing your studies alongside other responsibilities can be challenging. Support is available.

University Services

Student Wellbeing Services

Counselling Service – A free and confidential service staffed by qualified psychologists and social workers.

Disability Service– Disability Advisors can assist students with disabilities, temporary injury (such as a broken arm) and chronic health conditions to meet their potential.

Welfare Service – Welfare Officers can provide guidance around University processes and policies and support with financial hardship, accommodation and student visa enquiries.

Book an appointment with Counselling, Disability and/or Welfare via 1300 668 370 (option 4 then option 1) or WesternNow

Multifaith Chaplaincy – Chaplains can provide confidential conversation and care, support for stress management and anxiety, and links to religious groups and faith communities.

Academic Support

Academic literacy workshops – Free two and four-day workshops are available at different times throughout the year. Develop skills in essay writing, critical analysis, note taking and assignment preparation.

Study Smart - The Library’s Study Smart Zone provides resources to assist you with assignment writing and study skills. You can also meet with a Study Smart officer via Zoom.

Maths Education Support Hub – The Hub provides students at all stages of their degree with Maths and Statistics support.

Peer Assisted Study Sessions (PASS) – PASS are drop-in study groups run by students who have previously completed the unit with top results. You don’t need to register. Find the timetable here

Social Support

WESTERNLife - is the University’s social platform and provides information on student clubs and events. This is a great way to connect with staff and students. Log in using your student account details.

MATES - is a mentoring program for new students providing information and skills to settle into life at the University.

24-hour Support

Western Sydney University Campus Safety & Security - on-campus safety support. Ph: 1300 737 003

After Hours Assistance Line for international students - Ph: 1800 735 807

External Services

24-hour Support

NSW Mental Health Line – Access mental health professionals to assess whether you or the person you’re concerned about requires ongoing mental health care, and how urgently this is needed. Ph: 1800 011 511

Lifeline – Crisis support and suicide prevention service. Ph: 131 114

Suicide Call Back Service – Telephone and online counselling for those affected by suicide. Ph: 1300 659 467

Domestic Violence Line – Counselling and referrals for women experiencing Domestic and Family Violence. Ph: 1800 656 463

NSW Rape Crisis Centre – Telephone and online counselling service for anyone who is at risk of or has experienced sexual assault, family or domestic violence. Ph: 1800 424 017

Kids Helpline – Free and confidential counselling service for 5-25 year olds. Ph: 1800 55 1800

HealthDirect Australia - 24-hour health advice. Ph: 1800 022 222

NSW Poisons Information Centre – Staffed by scientists and pharmacists to provide poisons information. Ph: 13 11 26

Overseas Student Health Cover (Allianz) – Support for International students with Allianz health cover. Emergency Ph: 1800 814 781

COVID-19 Support

Service NSW - Financial and wellbeing support for students impacted by COVID-19 including the Test and Isolate Support payment ($320). Ph: 13 77 88

Study NSW COVID-19 Help Hub -  COVID-19 information and support for international students.

Study NSW International Student Intake Support Service - Enables international students studying in NSW and overseas to submit a request for support. Multilingual case workers connect students to government and community services.

Free Legal Support

Student Legal Service - Advice and referrals for students enrolled at Western Sydney University.

Welfare Rights Centre - Support with Centrelink and social security matters for NSW residents.

Redfern Legal Centre - Advice and casework on a range of topics.

Financial and Accommodation Support

Centrelink -  Government organisation providing a range of on-going payments to eligible Australian residents.

Link2Home - State-wide homelessness referral service.

Escaping Violence Payment Program - Available to people 18+ who have recently experienced family violence, have a changed living situation and are experiencing financial stress.

Tenants Union of NSW - Access advocacy services to support you with tenancy issues.

Ask Izzy - Find out about Community Services in your local area.

Financial Counsellors’ Association of NSW- Free and confidential financial advice. Phone: 1300 914 408

ASIC MoneySmart - Provides tips to help you manage your money

Australian Red Cross  - Emergency relief support for people on temporary visas.

The Salvation Army - Ph: 13 72 58

St Vincent de Paul - Ph: 13 18 12

Anglicare - Ph: 1300 111 278

Alcohol, Drugs and Tobacco

Alcohol and Drug Information Service - Information, support and referral service for those impacted by alcohol and drug use.
Ph: 1800 422 599

CounsellingOnline – Access online counselling support for drug and alcohol issues.

DrinkWise – Alcohol information and support services.

Family Drug Support – Support and information for families of alcohol and drug users. Ph: 1300 368 186

NSW Quitline – Free and confidential 24 hour phone service to assist you to quit smoking. Ph: 13 78 48

Relationships and sexual health

NSW Sexual Health clinics – Find your closest clinic.

Play Safe – Information about sex, contraception and STI testing.

Family Planning NSW – Provides information on sexual health and reproduction. Ph: 1300 658 886

ACON - Community Health organisation for the LGBTIQ community.

Twenty10 Gay and Lesbian Youth Services – Provides specialised services for LGBTQI young people 12 – 25 including housing, mental health, counselling and social support. Ph: 1800 652 010

Men's Line Australia – 24/7 online counselling service for men. Ph: 1300 789 978

1800RESPECT – 24/7 service to support those impacted by sexual assault. Ph: 1800 737 732

Transcultural Support

Transcultural support: Study success – Information for recent migrants and international students on adjusting to life and study in Australia.

Transcultural Mental Health Centre – Enabling individuals from culturally and linguistically diverse backgrounds to access mental health support.

International Student Support

After Hours Assistance Line - Ph: 1800 735 807

Overseas Student Health Cover (Allianz) - 24/7 support for International students with Allianz health cover. Ph: 1800 814 781

Insider Guides - Discover practical tips on living and studying in Australia and information on important issues such as mental health and social isolation.

Study Australia - Information about Australian education, training and research to international students.

Study NSW - Develops programs and strategies to improve the experience of international students in Australia. For example, the International Student  Intake Support Service.

Redfern Legal Centre - Free and confidential legal advice for international students in NSW.

Department of Home Affairs – For visa information. Ph: 131 881