Money matters

To keep us all safe, Student Services (Counselling, Disability, Welfare Services and Student Central) will be moving to online support and services - phone, email and chat contact details remain the same.

Textbook Support

The Student Welfare Service is offers Textbook Support to students who are experiencing financial hardship.

Applications for Textbook Support for all sessions can be found  by clicking here

Successful applicants who have prescribed textbooks, will be provided with a DiviPay virtual card for a specified amount up to $500, to purchase their approved textbooks from the following bookstores.

To access Textbook Support students must demonstrate they meet the eligibility criteria and complete an application process.

If you would like to know more about Textbook Support, please search Textbook Support in Ask Western or contact The Welfare Service.

To find out more information about DiviPay (including how to contact DiviPay for technical difficulties) please click here.

Financial assistance

Western Sydney University is committed to supporting our students to ensure they can continue learning during the current pandemic.

Western Sydney University has allocated a fixed pool of funding to allow us to provide financial support to assist with basic living expenses for local students and onshore international students who are facing serious financial distress as a result of the COVID-19 (Coronavirus) pandemic.

Local and International students are eligible to apply for COVID-19 Student Assistance Support if they can show that their basic living needs and their continued study may be at risk due to the financial impact of the pandemic.

This financial support is primarily in the form of food and grocery support. Eligible and approved students will receive a voucher to cover a four-week period. This voucher can be used at a major grocery chain. There is also a capped pool of funds available for a limited number of financial support payments for students experiencing extreme financial distress.

This financial support is not income support and will not be provided to pay for ongoing expenses. This is designed as temporary support only.

Local Students impacted by COVID-19 can apply for assistance through the Local Students COVID-19 Student Assistance Application

Onshore International Students impacted by COVID-19 can apply for assistance through the Onshore International Students COVID-19 Student Assistance Application

If your financial support needs are not in relation to COVID-19 please contact The Welfare Service to discuss your situation and support options. Our Welfare Officers are happy to assist.

Food assistance

If you are in need of food assistance due to impact of COVID-19 please complete the relevant Student Assistance application.

Local Students Local Students COVID-19 Student Assistance Application

Onshore International Students Onshore International Students COVID-19 Student Assistance Application

If you need urgent assistance with food and your circumstances are not COVID-19 related, The Welfare Service may be able to help with a one-off grocery voucher, dependent on availability. Welfare Officers can also provide details of community agencies that offer food assistance in your area.

Soup Kitchens on campus provide students with access to free hot nutritious meals on a regular basis. Find out more about the campus locations and availability here.

If you would like to know more about food assistance, please contact The Welfare Service.

Centrelink support

We can help students with general information regarding Centrelink payments. For enquiries relating to individual eligibility and claims head to the Centrelink and study page for further information.

Budgeting and managing your money while at uni

Learn how to create a budget, find help with Centrelink, learn about debt and many more useful money tools with these fact sheets.

For more information make an appointment with the Welfare Officer on your campus.

Tax Help

Need help completing your tax return?

The Australian Tax office (ATO) has developed the Tax Help program to assist eligible individuals to lodge their tax return. ATO trained and accredited volunteers provide a free and confidential service to help people complete their tax returns online.

To find out if you are eligible for the program visit the Tax help web page for further information or call the ATO on 13 28 61 for details on your nearest Tax help centre.