AT Service Booking Support


Types of appointment

We offer different appointment types to meet different needs, depending on where you are at in your AT journey. First step is to decide on which appointment type you need - a consultation, webinar, or individual support session. You may have been guided to book for a particular type already, if not, we suggest you start with a consultation.

What happens in an AT Consultation?

During your initial consultation we will establish your AT needs, and work out the next steps for you, whether that be a webinar, self-paced online learning or an Individual Support Session to work through the AT software with us. All students at Western are able to book in for an AT Consultation.

What happens in an AT Software Webinar?

During a webinar we will provide an overview of the AT Software, how to access it, it's common application to study, and demonstrate key skills. We are also on hand to answer your questions using the webinar Q&A function. Webinars are intended for new users, and those seeking a refresher in key skills.

What happens in an Individual Support Session?

During an Individual Support Session we can further assist you with configuring your technologies to better meet your needs and provide you with personalised training and support with your assigned AT. Individual Support Sessions are only available to students registered with the Disability Service, or undertaking Higher Degree Research at this time.

How to make a booking

How to make a Consultation or Support Session booking

An annotated image of this process in context is below for your reference.

To begin, decide which type of appointment you are booking in for and follow the link to open the booking system:

Selecting your appointment time:

  1. Select a date on the calendar
  2. Select your preferred time from the list of available appointments
  3. Complete the form fields which lets us know who you are and your preferred contact method for the appointment (via phone or zoom).
  4. Select ‘Book’ at the bottom of the page to submit your booking
  5. Check your student email for a confirmation email which includes a copy of the appointment to save to your calendar.

AT Service Booking system steps

Need to cancel or reschedule your appointment?

You can cancel or reschedule the appointment to suit you by going to the appointment email you received from ATSpecialist with the subject “Confirmed: Initial Assistive Technology (AT) Consultation” or “Confirmed: Assistive Technology (AT) Support Session” and completing the steps below :

Reschedule your appointment

  1. Select 'Manage Booking'.
  2. Select 'Reschedule'.
  3. Select your new date and time preferences.
  4. Select 'Update booking' at the bottom of the screen.
  5. A notice will appear advising you that your booking has been rescheduled.

Cancel your appointment

  1. Select 'Cancel booking'.
  2. When asked to confirm select 'Cancel booking'.
  3. A notice will appear advising that you will be sent a confirmation email confirming your cancellation. Select 'OK'. Your appointment has now been cancelled.

How to make a Webinar booking

  1. Open the AT Software Webinars page to review the webinar schedule.
  2. Find the software you are interested in or have been recommended to use. Make sure to select the correct platform (Windows or Mac) where necessary.
  3. Click on the webinar name to reveal the date/time options.
  4. Click the relevant registration button to launch the correct registration form.
  5. Complete the form by supplying your name, student email address and letting us know if you have any questions or comments regarding the webinar.
  6. Check your student email for a confirmation email which includes a copy of the webinar details to save to your calendar.

Can't find an appointment time that suits?

If there are no suitable appointment times, please email atspecialist@westernsydney.edu.au with your availability and we'll do what we can to fit you in.

Booking support

If you have trouble making a booking please contact our Assistive Technology team at atspecialist@westernsydney.edu.au or call Student Services on 1300 668 370 (option 4 then option 1).